Frequently Asked Questions
We’re here to make your custom ordering experience simple and stress-free. Find answers to common questions about artwork, samples, production, shipping, and returns below. If you need more help, our friendly team is always happy to assist.
Design & Samples
1. Can I customize products with my logo or design?
1. Can I customize products with my logo or design?
Yes. Most of our promotional products can be customized with your logo, text, brand colors, or artwork. Simply upload your logo or design when completing the order form, and our team will prepare a free digital proof for your approval.
2. What artwork files do you accept?
2. What artwork files do you accept?
Vector files such as AI, EPS, PDF, or SVG are preferred. We can also review high-resolution PNG, JPG, or PSD files. If your artwork is not ready, our design team can help adjust the layout.
3. Do you provide a proof before production?
3. Do you provide a proof before production?
Yes. We provide a free digital proof with unlimited revisions. You can check the logo placement, colors, size, and product details. Production will begin only after you approve the final proof.
4. Can I get a sample before placing a bulk order?
4. Can I get a sample before placing a bulk order?
Yes. Samples are available for many products so you can check the quality, material, size, and overall look before placing a bulk order. Sample availability, cost, and shipping time may vary depending on the item.
Ordering & Production
5. What is your minimum order quantity?
5. What is your minimum order quantity?
The minimum order quantity is usually 50 or 100 pieces, depending on the product, material, and customization method. Some products may have a higher minimum. Please check the product page for details.
6. How long does production take?
6. How long does production take?
Production time depends on the product, quantity, and customization process. Production begins after payment and final proof approval. The estimated production time for each item is displayed on its product page.
7. Do you offer rush production?
7. Do you offer rush production?
Yes. Rush production is available for an additional charge on selected products. Choose the Rush Service option when placing your order. The applicable rush production time is displayed on the product page.
Delivery & Shipping
8. Which countries do you deliver to?
8. Which countries do you deliver to?
We deliver to the USA, Canada, Australia, New Zealand, United Kingdom, France, Germany, Spain, Netherlands, Ireland, Switzerland, Sweden, Norway, Italy, Portugal, Slovakia, Belgium, Luxembourg, Denmark, Finland, Czech Republic, Greece, and Iceland. For other countries, email sales@vastlinks.com for a shipping quote.
9. What delivery methods do you offer?
9. What delivery methods do you offer?
Depending on your destination and order size, we offer air, sea, and land shipping. Air shipping is the fastest option, while sea or land shipping may be more affordable for large orders.
10. Can different products be shipped together?
10. Can different products be shipped together?
Yes. Different products from the same order can usually be combined into one shipment to reduce shipping costs. The shipment will leave after all products are ready. Separate shipments may require additional shipping charges.
Returns & Quality
11. Can I return or exchange a custom order?
11. Can I return or exchange a custom order?
Custom products cannot be returned or exchanged because they are made specifically for you. Please check your digital proof and order details carefully before approval. Exceptions apply only to verified product quality issues.
12. What if there is a quality issue with my order?
12. What if there is a quality issue with my order?
Please contact us as soon as possible with your order number and clear photos or videos of the issue. Once verified, we will provide an appropriate solution, such as a remake, replacement, or refund.