Terms of service
OVERVIEW
Welcome to Vast Promos. The terms “we”, “us” and “our” refer to Vast Promos. Vast Promos operates this store and website, including all related information, content, features, tools, products and services provided to you, the customer, through this website.
Vast Promos is powered by Shopify, which enables us to provide the online store and related services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you visit, use, or purchase from our website.
By visiting, interacting with, or using our website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our website.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence.
To use our website, place an order, or purchase products from us, you may be asked to provide certain information, including your name, email address, billing information, payment information, shipping address, artwork, logos, or other order-related details.
You agree that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.
SECTION 2 - OUR PRODUCTS
We make every effort to display and describe our products accurately. However, product colors, finishes, sizes, materials, and appearance may vary slightly from what appears on your screen due to monitor settings, production processes, handmade elements, material differences, or photography lighting.
For custom products, digital proofs and mockups are provided for reference. Final products may have reasonable production tolerances in color, size, placement, material, or finish.
We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.
SECTION 3 - CUSTOM ORDERS, ARTWORK, AND PROOFS
Many of our products are custom-made based on customer-provided artwork, logos, text, designs, or specifications.
By submitting artwork, logos, trademarks, text, images, or other materials to us, you confirm that you own or have the legal right to use those materials. You are solely responsible for ensuring that your submitted materials do not infringe any copyright, trademark, design right, privacy right, or other rights of any third party.
We may provide a digital proof before production. It is your responsibility to carefully review and approve all details, including spelling, colors, size, layout, quantity, product type, and shipping information.
Once a proof is approved and production begins, changes or cancellations may not be possible.
We reserve the right to refuse any order that we believe may violate intellectual property rights, applicable laws, or our internal policies.
SECTION 4 - ORDERS
When you place an order, you are making an offer to purchase. Vast Promos reserves the right to accept or decline your order for any reason at our discretion.
Your order is not accepted until we confirm acceptance and payment has been received or otherwise approved. Please review your order carefully before submitting it.
Because many of our products are custom-made, cancellation requests may not be accepted once proof approval, material preparation, or production has started.
Your purchases are subject to our Refund Policy and Shipping Policy.
SECTION 5 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price shown at the time your order is placed, unless there is an error in pricing or product information.
Unless otherwise stated, product prices do not include taxes, duties, customs fees, shipping charges, or other import/export costs.
You agree to provide current, complete, and accurate purchase, payment, and account information for all orders placed through our website.
You represent and warrant that you are authorized to use the payment method provided and that you will pay all charges incurred for your order, including applicable shipping, taxes, customs duties, and other fees.
SECTION 6 - SHIPPING AND DELIVERY
Delivery dates and production times are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs clearance, incorrect shipping information, weather, public holidays, force majeure events, or other circumstances outside our control.
International orders may be subject to customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country. These charges are the customer’s responsibility unless otherwise clearly stated.
Once an order is handed over to the shipping carrier, risk of loss or damage may transfer to the customer, subject to applicable law and our shipping terms.
SECTION 7 - RETURNS AND REFUNDS
Returns, refunds, replacements, or exchanges are handled according to our Refund Policy.
Because many products are custom-made, personalized, or produced according to customer-approved artwork, returns may not be accepted unless the product is defective, damaged, or materially different from the approved proof or order details.
Because returns may involve international shipping and customs, please contact us first to confirm the return address, shipping method, requirements, and cost responsibility.
SECTION 8 - INTELLECTUAL PROPERTY
All content on our website, including but not limited to text, graphics, logos, images, product photos, designs, videos, icons, and website layout, is owned by Vast Promos, our affiliates, licensors, suppliers, or content providers and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, display, publish, or use any part of our website or content without our prior written permission.
Vast Promos names, logos, product names, designs, and slogans are trademarks or trade names of Vast Promos or its affiliates. You may not use them without our prior written permission.
Shopify’s name, logo, product names, and service names are trademarks of Shopify.
SECTION 9 - OPTIONAL TOOLS
We may provide access to third-party tools, apps, or services through our website. These tools are provided “as is” and “as available” without warranties or conditions of any kind.
Your use of any third-party tools is at your own risk and subject to the terms of the relevant third-party provider.
SECTION 10 - THIRD-PARTY LINKS
Our website may include links to third-party websites or services. We are not responsible for the content, accuracy, policies, or practices of any third-party websites.
If you access third-party websites, you do so at your own risk. Any complaints or questions regarding third-party products or services should be directed to the third party.
SECTION 11 - RELATIONSHIP WITH SHOPIFY
Vast Promos is powered by Shopify, which enables us to provide our online store and services. However, any sales and purchases made through our store are made directly with Vast Promos.
By using our website, you acknowledge and agree that Shopify is not responsible for any aspect of sales, orders, products, services, injuries, damages, losses, or disputes between you and Vast Promos.
You release Shopify and its affiliates from claims, damages, and liabilities arising from your purchases or transactions with Vast Promos.
SECTION 12 - PRIVACY POLICY
Your submission of personal information through our website is governed by our Privacy Policy.
Because our website is hosted by Shopify, Shopify may collect and process certain personal information related to your access to and use of the website in order to provide and improve the services.
Please review our Privacy Policy for more details about how we collect, use, and protect personal information.
SECTION 13 - FEEDBACK AND REVIEWS
If you submit reviews, suggestions, ideas, photos, feedback, or other content to us, you grant us the right to use, reproduce, modify, publish, display, and distribute such content for business, marketing, service improvement, or promotional purposes, unless prohibited by applicable law.
You confirm that any feedback or content you submit does not violate the rights of any third party and does not contain unlawful, abusive, misleading, or harmful material.
We may monitor, edit, or remove content that we determine to be inappropriate, unlawful, offensive, misleading, or in violation of these Terms.
SECTION 14 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other details.
We reserve the right to correct any errors, inaccuracies, or omissions and to change, update, or cancel orders if any information is inaccurate, including after an order has been submitted.
SECTION 15 - PROHIBITED USES
You may use our website only for lawful purposes.
You may not use our website or services:
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for any unlawful or fraudulent purpose;
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to violate any laws or regulations;
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to infringe our intellectual property rights or the rights of others;
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to submit false, misleading, or unauthorized information;
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to upload viruses, malware, or harmful code;
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to collect or track personal information of others;
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to spam, phish, scrape, or otherwise misuse the website;
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to interfere with the security or operation of the website;
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to impersonate another person or business.
We reserve the right to suspend, restrict, or terminate your access to our website if we believe you have violated these Terms.
SECTION 16 - TERMINATION
We may terminate or suspend your access to our website or services at any time, without notice, if we determine that you have violated these Terms or applicable law.
Any obligations or liabilities incurred before termination will survive termination.
SECTION 17 - DISCLAIMER OF WARRANTIES
Our website, services, and products are provided “as is” and “as available,” except as expressly stated by Vast Promos.
We do not guarantee that your use of the website will be uninterrupted, secure, timely, or error-free.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Some jurisdictions do not allow limitations on implied warranties, so some of the above limitations may not apply to you.
SECTION 18 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Vast Promos, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, services, or products.
This includes, but is not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs, shipping delays, customs delays, or any similar damages.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some limitations may not apply to you.
SECTION 19 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Vast Promos, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, suppliers, licensors, and service providers from any claims, damages, losses, liabilities, or expenses, including reasonable attorneys’ fees, arising out of:
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your breach of these Terms;
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your violation of any law or regulation;
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your violation of any third-party rights;
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your submitted artwork, logos, trademarks, designs, text, or other materials;
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your misuse of our website, services, or products.
SECTION 20 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms.
The remaining provisions will remain valid and enforceable.
SECTION 21 - WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
These Terms, together with any policies posted on our website, constitute the entire agreement between you and Vast Promos regarding your use of our website and services.
SECTION 22 - ASSIGNMENT
You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.
We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.
SECTION 23 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of the People’s Republic of China.
Any disputes arising from or related to these Terms, our website, services, products, or orders shall be submitted to the competent courts in the jurisdiction where Vast Promos is located, unless otherwise required by applicable law.
SECTION 24 - HEADINGS
The headings used in these Terms are included for convenience only and do not limit or otherwise affect the meaning of these Terms.
SECTION 25 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes.
Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
SECTION 26 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
Trade name: Vast Promos
Email: sales@vastlinks.com
Phone: +86 189 1573 8571
Physical address: 9/F, Building 99, Baoyu Plaza, Suzhou, Jiangsu 215337, China
VAT number: Not applicable
Trade number / Business registration number: Not provided